Whether you’re an experienced multi-channel operator or are dipping your toe in the water for the first time, modern retailers need to operate through a range of channels efficiently to survive. Retailers need to serve customers across all sales channels - whether that’s ordering online and collecting in-store (click & collect), buying in-store or using mail order catalogues. Sanderson multi-channel software solutions allow you to achieve cross-channel success and provide your customers with the Choice, Convenience, Consistency and Customer Service they demand.
Common issues with running multi-channel retail operations
- Lack of visibility of accurate stock levels across multiple locations and stores and availability of stock to fulfil sales orders
- Unable to capture and record key customer information as data requirements graduate from transaction details to customer details
- Not having a consolidated view of your customers – across all sales channels
- Lengthy delivery timescales in your direct sales channel
These are just some of the issues faced by multi-channel retailers with direct sales operations, whether online, call centre or mail order.
This is where Sanderson comes in. We have many years’ experience in providing organisations like yours with retail software solutions which act as a hub to process and manage fulfilment for web/mail order. Our solutions underpin your business with a supply chain infrastructure that supports your business by reducing delivery timescales and enhancing your customer service.
If you’re trying to manage stores, call centres, mail order and online sales, get in touch to find out how our software solutions could cure your business headaches.
Call Sanderson today on 0843 636 7293 to discuss how our multi-channel retail solutions could help your business become more profitable.