Order Management & CRM

Create an amazing customer experience

The order management and CRM features of Elucid have been built around creating a brilliant customer experience, whether buying over the phone, online, instore or by post. Rapid processing and accurate visibility of customer orders enables you to deliver an amazing customer experience so they will buy from you again and again. The CRM functionality allows you to quickly capture the maximum amount of customer information, whilst continuing to minimise the time spent at the checkout.

Some of the features this powerful system provides:

• High speed order entry – tailored to customer preferences for order taking, delivery and pricing
• Single view of your customer and all related information
• Instant order visibility, ensuring service consistency with immediate access to order status, product availability and delivery schedules
• Easy to use navigation - reach required fields in a maximum 2 clicks, helps users to maximise profitability per call, whether in a call centre or sales office
• The ability to boost order values by offering related products to cross-sell and up-sell, unique to individual customers
• Automatic production of back orders for out of stock goods. Lead time is determined by pre-agreed supplier timescales so you can confidently inform the customer of the next available date
• Returns management features - monitoring and tracking return goods with unique authorisation codes, so that returns are processed quickly and with a visible audit trail
• Substitution analysis – capturing demand for original items that are replaced during the transaction and improving stock forecasting
• Secure, PCI ready payment processing
• Promotional offers, gift services, subscription based sales and loyalty card schemes

Keep your customers spending

Strengthening customer relationships is key to increasing satisfaction and growing order values. The Elucid system provides a single view of the customer, showing all related information in one place, allowing you to deliver a consistent and efficient ordering process, whilst creating a memorable experience.

Elucid CRM includes:

• Campaign management
• Forecasting
• RFM analysis
• Postcode validation
• Task management
• Profiling
• Catalogue management

Targeting and analysing your customer base could not be easier with the Elucid system.

Contact us for more information on how Elucid can run your unique business.