Pre-Emptive Maintenance
Have your retail systems ever let you down?
If so, you’ll know that downtime costs you money, and can harm your customer relationships. In response to retailers’ requirements, Sanderson offers a pre-emptive maintenance service which allows you to detect and correct any issues within your IT estate which are likely to cause problems if not addressed.
What does pre-emptive maintenance entail?
An experienced and qualified engineer will visit your sites to conduct physical checks, of both your hardware and its environment, to identify and fix any issues before they become a problem. The service includes but is not restricted to; running diagnostics, checking disk space, identifying rogue software, physical examination of hardware for signs of damage and checking of cable wear etc. Our engineers will also open cases and clean hardware to ensure your kit is not at risk from dust or any other pollutants. Your environment type may necessitate more or less of these type of checks, we’ll work out a package based on your requirements.
How frequent are the pre-emptive maintenance checks?
The majority of clients opt for two visits per site, per year, which is sufficient for ‘usual’ retail environments. However, each pre-emptive maintenance programme is tailored for our clients’ exact requirements. Factors such as the environment in which your tills are kept will help us to design a package that suits your individual needs.
How will pre-emptive maintenance help my business?
Pre-emptive maintenance has already provided a rapid return on investment for many of our clients, achieving the providing benefits:
- Reduces support services costs
- Reduces hardware failure and associated costs
- Reduces system downtime by identifying potential problems earlier
- Extends hardware life
For more information on pre emptive maintenance, or to discuss your requirements call 024 7655 5466 or email info@sanderson.com
Some other services we offer:
Hangaring, Delivery & Installation
Our Customers
Success Story
Andy Leadbitter, Systems & Admin Manager of Tottenham Hotspur Football Club comments on their relationship with Sanderson:
"They [Sanderson] always exceed service level expectations. We definitely made the right decision when we chose Sanderson to supply Retail-J. There's so much more we can do with this system and we know we can add more enhancements over time."
Why Sanderson?
- We have been delivering leading IT software solutions for over 25 years
- We offer excellent customer support and managed services
- Our staff are retail experts