Swords Sales Order Processing for Wholesalers

Designed for rapid processing of high volume orders, Telesales Order Processing gives staff access to full customer order history and account information, facilitating a fast response to incoming calls.

Price List Order Forms (PLOFs) - can be generated and mirrored on screen to further increase the speed of order entry.

Real Time Stock Information - ensures that delivery dates are met, promoting customer satisfaction.

Call Scheduler for Telesales – incorporates a number of facilities to schedule, monitor and transfer calls.

On-Screen Enquiries – immediate on-screen access to details such as customer information, ledger card display, product information.

Alternatives & Substitutions – to reduce missed sales, operators are prompted with alternative products where originals are out of stock.

Automated Promotions – all promotions can be preset in the Swords system so that you can define sales channel, eligible customer categories, type of promotion and much more.

Back Ordering – if stock is unavailable, back orders can be automatically placed and linked to Purchase Order Processing (POP) if required.

Features Include:

Traditional Order Entry, Direct Sales Order Entry, Order Entry Enquiries, Order Entry Reports, Archiving, Back Ordering, Consolidated Invoicing, Held Invoices, Order History, Sales Quotations, Standing Orders, Seasonal Ordering, Seasonal Reports, Telesales, Telesales Reports