Northern Ireland’s largest wholesaler Savage & Whitten is reaping the benefits of a more efficient delivery operation and increasing customer satisfaction following its investment in the latest electronic proof of delivery system (ePOD) from Sanderson.
The multi-faceted ePOD system automates the delivery process. Providing quick access to real-time data, delivery staff have all the information they need when at a customer site, so service is faster and more productive. Once customers have digitally signed for their deliveries via a mobile device, system data is updated immediately enabling faster query response times, access to service metrics and quicker invoice processing.
The ePOD system is also facilitating a better customer experience, with increased delivery accuracy and the flexibility to amend orders at the customer site. As a result, Savage & Whitten has reduced overall delivery costs, with fewer re-delivery and collections of incorrect items.
Paul Whitten, Logistics Manager, Savage & Whitten comments:
“We now have full transparency of information across the business with the Sanderson ePOD system which helps each department to provide a high-quality service to our customers. With digital signatures, locating customer documents is easier and faster, avoiding checking through lots of paperwork. Our productivity has increased significantly as the delivery process is faster and more accurate.”
Martin Beatty, Product Development Director for Wholesale Distribution solutions at Sanderson adds:
“Electronic proof of delivery is the latest implementation project with our long-standing customer Savage & Whitten and it is very rewarding to see how quickly it’s become an integral part of their delivery operation. Using ePOD Savage & Whitten are enjoying multiple benefits such as increased accuracy and visibility of delivery information, a reduction in costly delivery errors, increased staff productivity and more.”
For more information please contact:
Rita Patel
Tel: 0333 123 1400
Email: rita.patel@sanderson.com
