What is driving customer expectations and how can those in the fulfilment industry keep up?

The expectation race: don’t get left behind

Shoppers’ expectations are outrunning retailers and fulfilment businesses, who are trying to keep up and fearful of being left behind. If you can continually delight shoppers they will stay loyal, and retailers need a solid last mile performance to do that. So what is it that’s driving the expectations race and what will it take to win?

See how your fulfilment business can turn challenges like these into opportunities, download Present and Future of Fulfilment in the UK: Challenges, Solutions and Future Proofing: Part Two now.