Luxury fashion brand delivers a smooth customer experience across all channels
Fast-growing fashion brand ME+EM invests in Sanderson multi-channel retail software
Customer service with style
In the highly competitive womenswear industry, ME+EM is making waves by combining great quality, long-lasting garments with affordable prices. The fashion disruptor turned over more than £11 million in 2018 across its website, five stores and concessions at Selfridges in London and Manchester.
To ensure it continues this growth trajectory, ME+EM has invested in the Sanderson multi-channel retail suite to ensure it delivers a smooth customer experience across all operating channels.
After launching the Sanderson Elucid EPOS solution in early 2019, ME+EM has now rolled out the system in full to enhance its data capture, reporting and analytics capabilities. Through the Elucid EPOS and Magento ecommerce integration, ME+EM is able to control order fulfilment through a central portal, while managing its warehouse and stock requirements in real-time.
Using the Sanderson system, ME+EM now has complete data consistency across its whole business, to understand each customer in 360-degree detail, however and wherever they shop.
“The management team really understand the need for a strong technology infrastructure to support both rapid growth and long-term scalability.”