As part of a true multi-channel retail system, our order management software centralises customer orders from all sales channels - ecommerce, online marketplaces, in-store, concessions, trade, catalogue & mail order and call centre - providing your business with single views of customers, stock and orders. The software offers convenient delivery options including Click & Collect, returns management and cross selling capabilities, to increase sales based on related products and customer order history.
With PCI compliant payment gateway integrations for in-store and online transactions, your business benefits from the fast authorisation and processing of payments, allowing the optimisation of order fulfilment times. Our multi-channel solutions support new payment methods such as Apple Pay and support gift cards, promotional vouchers and loyalty schemes to encourage returning customers.
Sanderson order management software controls the entire lifecycle of a customer order from all sales channels, from initial placement through to fulfilment, despatch, delivery and returns. Online, mail order and wholesale customers are kept fully informed of the order status with regular emails, including order confirmation, despatch and delivery confirmation.
Sanderson retail order management software supports overseas sales with multi-currency and multi-lingual options - including non-western character sets. Sanderson supports customers with integrations to an increasing number of online marketplaces - eBay, Amazon, La Redoute, Zolanda and Flipkart, accelerating sales across Europe, the US and Asia by swiftly processing and despatching orders for all locations. Our partnership with Global-e, enables retailers to sell to over 200 destinations worldwide, offering a localised, seamless ecommerce experience for all customers.
“We can see every customer’s history throughout the organisation, whether they bought via the web, store or by mail order – it’s all there.”
OKA, multi-channel retailer of premium furniture and home accessoriesRead more