Sanderson, the publicly owned provider of multi-channel retail software solutions has won a new contract to supply their Elucid solution to James Inglis Ltd. James Inglis is the UK’s leading narrow fitting ladies footwear specialist, offering a large range of products via their mail order, website and retail sales channels. The company has experienced substantial growth and world wide recognition with their innovative range of high quality footwear and outstanding customer service. With business plans heavily focused on growth for 2010 and beyond, and the business needing increased levels of functionality, integration and support from their IT system, James Inglis completed an intensive review of the leading multi-channel retail solutions. Elucid from Sanderson was selected ahead of the competition for its expertise in the footwear industry, along with its ability to support multiple sales channels, improve operational efficiencies, deliver highly targeted marketing campaigns and provide faster, more meaningful management information. Sanderson is implementing the Elucid multi-channel retail solution to manage mail order and retail operations at the James Inglis head office and retail store in Peebles, Scotland, and completing the project with integration to their new website. By using the system, James Inglis can control seasonality peaks and improve their operational processes, strengthening key areas such as customer service and warehousing. They will benefit from increased flexibility in the warehouse with Elucid providing despatch management, forecasting, stock management and full traceability on all transactions. Additional benefits include streamlined sales order processes to enhance customer service, powerful database management for more targeted marketing campaigns and sophisticated reporting to support business decision making. Marie-Rose Inglis, Director, James Inglis, comments:“We quickly recognised that we needed a multi-channel software solution to support the next phase of our business development and one that addressed the unique requirements of the footwear industry – Elucid is that very solution. It provides us with the specific functionality and integration to accelerate our expansion.” Ian Newcombe, Managing Director, Sanderson Multi-Channel Solutions Ltd, said:“James Inglis chose Sanderson solution for its suitability for the footwear industry and our successful track record and experience of implementing complex multi-channel retail systems for our customers, coupled with our ability to support growing businesses. James Inglis is an excellent brand and we look forward to working with them long into the future.” For more details contact: About James InglisJames Inglis is the UK’s leading narrow fitting ladies footwear specialist, offering over 150 products via mail order, online and a single retail store. Established in 1943 in Peebles, Scotland, James Inglis remains a family-owned business committed to its philosophy of quality, fit, fashion and outstanding service. About ElucidElucid from Sanderson is a comprehensive business solution for multi-channel retail, ecommerce, mail order and fulfilment. The user-friendly software manages the entire sales process from customer enquiry handling, quotations, order intake and card charging, through to order fulfilment, stock control, warehouse management and financials. Built on the latest technology, Elucid delivers a flexible system suited to fast growing businesses in an ever changing marketplace. |
News At A GlanceAbout: James Inglis Business: James Inglis is the UK’s leading narrow fitting ladies footwear specialist Challenge: Needed a solution with the ability to support multiple sales channels, improve operational efficiencies, deliver highly targeted marketing campaigns and provide faster, more meaningful management information. Benefits: By using the system, James Inglis can control seasonality peaks and improve their operational processes, strengthening key areas such as customer service and warehousing. |
